Refund policy

Return & Refund Policy

We understand that you might not love everything you ordered - and that’s ok!

We’ve made returning items on your order super easy for you. If you change your mind, as long as you’ve not removed the tags and it's unworn you can send it back hassle-free for a refund within 30 days of receiptPlease note that we do not refund outbound postage costs as these are non recoverable costs.

If you can’t find your order number, you can get it by logging in to your account at the top of the page. If you're still having problems you can contact the support team

Please note that if you purchased your item from an independent / third party retailer (not directly via the Proviz website), you will need to liaise with them directly regarding any return/refund/warranty queries.

Once you’ve registered your return we will keep you informed all the way on its progress. Once its been delivered and checked in we will process your refund.


Exchanges

Unfortunately we do not offer exchanges, however we do offer a return for gift card credit, where you can instantly re-order through the returns portal, choosing an alternative size or new product or use later at your leisure.

If you would prefer to return your item, please return it for a refund, and place a new order online.

For further information on our refunds policy please see our Terms and Conditions of Sale.

If you believe you have received a faulty or damaged item, or if you need help with your return please contact our friendly support team who will be able to put this right for you.


To make your return:

  • Head on over to our Returns service by clicking here .
  • You’ll need your order number and email address so that we can find your order and process your return. You can get this from the order confirmation email we sent to you when you placed your order. If you cant find your order confirmation email, please login to your account (top of the page on our website).
  • Unfortunately we are not able to provide free returns. We charge a subsidised return fee to cover shipping and handling costs.