Return & Refund Policy

We understand that you might not love everything you ordered - and that’s ok!

We’ve made returning items on your order super easy for you. If you change your mind, as long as you’ve not removed the tags and it's unworn you can send it back hassle-free for a refund within 30 days of receipt.

 

To make your return:

If you’re in the UK:

• UK Customers can head on over to our UK Returns service by clicking here .
• You’ll need your order number and the postcode of the delivery address so that we can find your order and process your return.
• We charge a fee of £2.99 to cover shipping & handling costs.

 

If you're outside the UK:

• International Customers just need to head to our international returns service - just click here
• You’ll need your order number and email address so that we can find your order and process your return.
• We charge a return fee for shipping and handling. Please see the table below

 

If you can’t find your order number, you can get it by logging in to your account at the top of the page. If you're still having problems you can contact the support team

Please note that if you purchased your item from an independent / third party retailer (not directly via the Proviz website), you will need to liaise with them directly regarding any return/ refund/ warranty queries.

Once you’ve registered your return we will keep you informed all the way on its progress. Once its been delivered and checked in we will release your exchange or process your refund.

Country	Currency	Return fee
Australia	AUD	35
Brazil	BRL	80
Bulgaria	BGN	30500
Canada	CAD	15
Cyprus	EUR	10
Czech Republic	CZK	240
Denmark	DKK	70
Guernsey	GBP	4.99
Hong Kong	HKD	90
Hungary	HUF	3800
Isle of Man	GBP	4.99
Israel	ILS	40
Japan	JPY	1600
Jersey	GBP	4.99
Korea	KRW	14700
Malta	EUR	10
Mexico	MXN	180
New Zealand	NZD	35
Norway	NOK	100
Poland	PLN	45
Qatar	QAR	40
Romania	RON	50
Saudi Arabia	SAR	50
Singapore	SGD	15
Sweden	SEK	110
Switzerland	CHF	10
United Arab Emirates	AED	40
United States	USD	5.99
Eurozone	EUR	4.99
ROW	GBP	4.99

Exchanges

We do not offer exchanges. If you need to return your item, please return it for a refund, and place a new order online.

For further information on our refunds policy please see our Terms and Conditions of Sale.

If you believe you have received a faulty or damaged item, or if you need help with your return please contact our friendly support team who will be able to put this right for you.