Refund policy

Return & Refund Policy

We understand that you might not love everything you ordered - and that’s ok!

We’ve made returning items on your order super easy for you. If you change your mind, as long as you’ve not removed the tags and it's unworn you can send it back hassle-free for a refund providing you notify us within 14 days of receipt. You will then have a further 14 days to return the item(s) to us. Please note that we do not refund outbound postage costs as these are non recoverable costs.

If you can’t find your order number, you can get it by logging in to your account at the top of the page. If you're still having problems you can contact the support team

Please note that if you purchased your item from an independent / third party retailer (not directly via the Proviz website), you will need to liaise with them directly regarding any return/refund/warranty queries.

Once you’ve registered your return we will keep you informed all the way on its progress. Once its been delivered and checked in we will process your refund.

If you are returning multiple orders, each order must be registered as an individual return. You cannot combine multiple orders into one return, as our returns process is fully automated.


Exchanges

We offer an exchange service via our ‘return to gift card’ facility on our returns portal. This allows you to choose an alternative size or new product, or use the gift card later at your leisure.

If you need to exchange your item, as long as you’ve not removed the tags and it's unworn (only to try on) you can exchange for another size providing you notify us within 14 days of receipt. You will then have a further 14 days to return the item(s) to us. Please note that we do not refund outbound postage costs as these are non recoverable costs.

For further information on our refunds policy please see our Terms and Conditions of Sale.

If you believe you have received a faulty or damaged item, or if you need help with your return please contact our friendly support team who will be able to put this right for you.


To make your return:

  • Head on over to our Returns service

Start my return

  • You’ll need your order number and email address so that we can find your order and process your return. You can get this from the order confirmation email we sent to you when you placed your order. If you cant find your order confirmation email, please login to your account (top of the page on our website).
  • Unfortunately we are not able to provide free returns. We charge a subsidised return fee to cover shipping and handling costs.