Refund policy

Return & Refund Policy

We understand that you might not love everything you ordered - and that’s ok!

We’ve made returning items on your order super easy for you. If you change your mind, as long as you’ve not removed the tags and it's unworn you can send it back hassle-free for a refund within 30 days of receiptPlease note that we do not refund outbound postage costs as these are non recoverable costs.

Extended returns: We extended the return period for Christmas gifts until 21st January. The extended returns period has now closed.

 

To make your return:

If you’re in the UK:

  • UK Customers can head on over to our UK Returns service by clicking here .
  • You’ll need your order number and the postcode of the delivery address so that we can find your order and process your return.
  • We charge a fee of £3.99 to cover shipping & handling costs.

 

If you're outside the UK:

  • International Customers just need to head to our international returns service - just click here
  • You’ll need your order number and email address so that we can find your order and process your return.
  • We charge a return fee for shipping and handling. Please see the table below

 

If you can’t find your order number, you can get it by logging in to your account at the top of the page. If you're still having problems you can contact the support team

Please note that if you purchased your item from an independent / third party retailer (not directly via the Proviz website), you will need to liaise with them directly regarding any return/ refund/ warranty queries.

Once you’ve registered your return we will keep you informed all the way on its progress. Once its been delivered and checked in we will release your exchange or process your refund.

Country Currency Return fee
Australia AUD 35
Brazil BRL 80
Bulgaria BGN 30500
Canada CAD 15
Cyprus EUR 10
Czech Republic CZK 240
Denmark DKK 70
Eurozone EUR 5.99
Guernsey GBP 5.99
Hong Kong HKD 90
Hungary HUF 3800
Isle of Man GBP 5.99
Israel ILS 40
Japan JPY 1600
Jersey GBP 5.99
Korea KRW 14700
Malta EUR 10
Mexico MXN 180
New Zealand NZD 35
Norway NOK 100
Poland PLN 45
Qatar QAR 40
Romania RON 50
Saudi Arabia SAR 50
Singapore SGD 15
Sweden SEK 110
Switzerland CHF 10
United Arab Emirates AED 40
United States USD 7.99
Rest of the World GBP 5.99

Exchanges

We do not offer exchanges. If you need to return your item, please return it for a refund, and place a new order online.

For further information on our refunds policy please see our Terms and Conditions of Sale.

If you believe you have received a faulty or damaged item, or if you need help with your return please contact our friendly support team who will be able to put this right for you.

Final Sale Item Policy

All purchases marked as "Final Sale" are considered non-returnable and non-refundable. Once an item is designated as a final sale, it cannot be exchanged, refunded, or returned for any reason, including but not limited to size, fit, color, or change of mind. Final sale items are sold in their current condition and are not eligible for price adjustments or promotions unless explicitly stated otherwise. We encourage customers to review their selections carefully before completing their purchase. If you have any questions about our final sale policy, please contact our customer service team for assistance. Thank you for your understanding and cooperation.